Refund policy

Psery Nature’s Touch
Website: www.psery.in
Email: [email protected]
Contact: +91-7978311881

1. Eligibility for Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a refund under the following conditions:

  • The product must be returned within 14 days of the delivery date.
  • The product must be unused, in its original condition, and with all original packaging and tags intact.
  • Certain items, such as live plants and custom-made products, may not be eligible for a refund unless they arrive damaged or defective.

2. Non-Refundable Items
The following items are non-refundable:

  • Live plants (unless they arrive damaged or in poor condition).
  • Custom-made or personalized items.
  • Gift cards.
  • Items on sale or clearance.

3. Process for Requesting a Refund
To request a refund, please follow these steps:

  1. Contact our customer service team at [email protected] or +91-7978311881 within 48 hours of receiving your order. Please provide your order number, a description of the issue, and, if applicable, photos of the damaged or defective item.
  2. Our team will review your request and provide instructions for returning the item if your refund is approved.
  3. Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase.

4. Shipping Costs

  • Return Shipping: You are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.
  • Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.

5. Refund Timeline
Refunds are typically processed within 7-10 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

6. Exchanges
If you received a damaged or defective item and prefer an exchange instead of a refund, please contact us at [email protected]. We will arrange for a replacement to be sent to you as soon as possible.

7. Damaged or Incorrect Orders
If you receive an item that is damaged or not as described, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, depending on your preference and product availability.

8. Changes to Refund Policy
Psery Nature’s Touch reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the last update will be indicated below.

9. Contact Information
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: [email protected]
Phone: +91-7978311881

Last updated: 12-08-2024